Why Digital transformation?
Benefits
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Ease of process – Increased productivity – Time saved by employees to enter and process data.
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Production Quality – More available information helps to improve quality, identifying and fixing potential issues early .
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Digitization leads new data availability, sharing it quickly for intelligence and action. Digital data can be stored and used for future analysis; paper trail is hard to collate.
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Sharing the data with customers can help to increase customer satisfaction and potential cost savings. e.g., shipping companies share tracking data with customers to help them trade-off with delayed delivery to save costs.
Pitfalls
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Bad design can cause frustration and be counterproductive to the digital transformation.
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Too much and disorganized data can become harmful to decision making.
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Businesses struggle to identify and prioritize the DT areas and if not planned, can run into serious cost overruns and implementation delays .